{
  "$schema": "https://www.mrrnerds.com/data#schema",
  "name": "MRR Nerds sales dialer dataset",
  "license": "CC BY 4.0",
  "licenseUrl": "https://creativecommons.org/licenses/by/4.0/",
  "attribution": "MRR Nerds, https://www.mrrnerds.com",
  "citation": "MRR Nerds. \"Sales dialer dataset.\" https://www.mrrnerds.com/data. Retrieved <date>.",
  "generated": "2026-09-04",
  "updateCadence": "Prices re-verified at least quarterly; see /verification-log",
  "rubric": {
    "value": {
      "weight": 0.3,
      "label": "Value for money",
      "measures": "Total cost of ownership at 1, 3, 10 and 25 seats, including telephony, against capability delivered"
    },
    "dialing": {
      "weight": 0.25,
      "label": "Dialing engine",
      "measures": "Time between calls, line count, answering-machine detection, disposition speed, number rotation"
    },
    "crm": {
      "weight": 0.2,
      "label": "CRM and data",
      "measures": "Whether the tool can be a system of record, or needs one behind it"
    },
    "setup": {
      "weight": 0.15,
      "label": "Setup and time to value",
      "measures": "Hours from signup to a rep making calls, and how much of it needs an admin"
    },
    "support": {
      "weight": 0.1,
      "label": "Support and terms",
      "measures": "Contract flexibility, seat minimums, pricing transparency, support channels and hours"
    }
  },
  "telephonyReference": {
    "perMinuteOutboundUsd": 0.014,
    "perMinuteInboundUsd": 0.0085,
    "localNumberMonthlyUsd": 1.15,
    "tollFreeNumberMonthlyUsd": 2.15,
    "note": "US local outbound, pay-as-you-go. Rates vary by destination and drop with committed volume.",
    "source": "https://www.twilio.com/en-us/voice/pricing/us",
    "archiveUrl": "https://web.archive.org/web/20260904231537/https://www.twilio.com/en-us/voice/pricing/us",
    "verifiedAt": "2026-09-04"
  },
  "vendors": [
    {
      "slug": "dialsheet",
      "name": "DialSheet",
      "website": "https://www.dialsheet.io",
      "pricing_page_url": "https://www.dialsheet.io/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/dialsheet",
      "own_product": true,
      "category": "power-dialer",
      "telephony_model": "byoc",
      "telephony_note": "You connect your own Twilio account and pay Twilio directly at about $0.014 a minute for US outbound plus $1.15 a month per local number, with no markup added. A managed line at $49 a seat is available if you do not want a Twilio account, and includes 1,500 minutes.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 0,
      "entry_usd_with_power_dialer": 0,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": true,
      "free_trial_days": null,
      "plans": [
        {
          "name": "Free",
          "price_usd": 0,
          "unit": "forever, 1 user",
          "note": "500 leads, 500 calls/month, full power dialer"
        },
        {
          "name": "Pro",
          "price_usd": 29,
          "unit": "per month per 3-seat pack",
          "note": "Effective $9.67/user. Add packs at $29 each. $290/year."
        },
        {
          "name": "Managed line",
          "price_usd": 49,
          "unit": "per seat per month",
          "note": "US/Canada number, 1,500 minutes, includes Pro. No Twilio account needed."
        }
      ],
      "dialing_modes": [
        "power",
        "parallel",
        "click-to-call",
        "preview"
      ],
      "features": {
        "bring_your_own_twilio": true,
        "crm_built_in": true,
        "ai_transcription": "partial",
        "ai_summaries": "partial",
        "voicemail_drop": false,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": "partial",
        "email_sequences": "partial",
        "open_source": true,
        "self_hostable": true,
        "api": "partial",
        "integrations": [
          "REST API",
          "MCP server",
          "CSV import/export",
          "Webhooks",
          "Twilio"
        ]
      },
      "known_gotchas": [],
      "where_it_wins": "On total cost of ownership at any team size under about 25 seats, and on data ownership, because the numbers and recordings live in your own Twilio account rather than the vendor's.",
      "where_it_loses": "Loses to PhoneBurner above roughly 9,000 talk minutes a rep a month, where bundled unlimited calling undercuts $0.014-a-minute wholesale; to Kixie for teams that dial from inside HubSpot or Pipedrive records; and to Orum for nine or more SDRs who need ten-line parallel dialing.",
      "scores": {
        "value": 5,
        "dialing": 4.4,
        "crm": 4.5,
        "setup": 4.2,
        "support": 3.9,
        "weighted_total": 4.5
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.dialsheet.io/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904231507/https://www.dialsheet.io/pricing",
        "quotedText": "$0 forever · No credit card. Not a trial. · $29 /month · 3 seats · Never per-user",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 4.6; rubric gives 4.5). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "phoneburner",
      "name": "PhoneBurner",
      "website": "https://www.phoneburner.com",
      "pricing_page_url": "https://www.phoneburner.com/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/phoneburner",
      "own_product": false,
      "category": "power-dialer",
      "telephony_model": "included",
      "telephony_note": "Unlimited calling is included on every tier, which is the strongest thing about PhoneBurner's pricing. SMS is capped at 1,000 outbound messages a month on Premium.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 140,
      "entry_usd_with_power_dialer": 140,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": 14,
      "plans": [
        {
          "name": "Standard",
          "price_usd": 140,
          "unit": "per user per month, annual",
          "note": "$165 billed monthly"
        },
        {
          "name": "Professional",
          "price_usd": 165,
          "unit": "per user per month, annual",
          "note": "$195 monthly. Adds live call monitoring and Krisp noise cancellation."
        },
        {
          "name": "Premium",
          "price_usd": 183,
          "unit": "per user per month, annual",
          "note": "$215 monthly. Adds call transcription, AI note-taker, inbound and SMS."
        }
      ],
      "dialing_modes": [
        "power",
        "preview",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": true,
        "ai_transcription": "partial",
        "ai_summaries": "partial",
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": "partial",
        "email_sequences": true,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Zoho",
          "Pipedrive",
          "Zapier"
        ]
      },
      "known_gotchas": [
        {
          "text": "$140 to $183 per user per month is the highest published price for single-line dialing in the category",
          "sourceUrl": "https://www.phoneburner.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "No parallel or multi-line dialing at any tier",
          "sourceUrl": "https://www.phoneburner.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Call transcription and the AI note-taker are locked to the $183 Premium tier",
          "sourceUrl": "https://www.phoneburner.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Inbound calling and SMS also require Premium, and SMS is capped at 1,000 messages a month",
          "sourceUrl": "https://www.phoneburner.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Trustpilot sits at 3.3 out of 5, with complaints concentrated on billing and cancellation",
          "sourceUrl": "https://www.phoneburner.com/pricing",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "If a rep dials 300 times a day and talks for hours, unlimited included minutes can beat metered telephony. Above roughly 9,000 talk minutes a month per rep, PhoneBurner's flat fee costs less than paying Twilio by the minute.",
      "where_it_loses": "Loses on total cost to any bring-your-own-carrier or pack-priced dialer below roughly 9,000 talk minutes a rep a month: five seats are $8,400 a year in software against $696 on DialSheet Pro.",
      "scores": {
        "value": 2.6,
        "dialing": 4.4,
        "crm": 3.9,
        "setup": 4.3,
        "support": 4.2,
        "weighted_total": 3.7
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.phoneburner.com/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904230833/https://www.phoneburner.com/pricing",
        "quotedText": "Unlimited Calling · Free team admin account included",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.9; rubric gives 3.7). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "orum",
      "name": "Orum",
      "website": "https://www.orum.com",
      "pricing_page_url": "https://www.orum.com/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/orum",
      "own_product": false,
      "category": "parallel-dialer",
      "telephony_model": "included",
      "telephony_note": "Minutes are reported to be included in the seat price. Orum does not publish this on its pricing page.",
      "pricing_transparency": "gated_behind_demo",
      "entry_usd_any_tier": 250,
      "entry_usd_with_power_dialer": null,
      "seat_minimum": 9,
      "annual_contract_required": true,
      "free_plan": false,
      "free_trial_days": null,
      "plans": [
        {
          "name": "Launch",
          "price_usd": 250,
          "unit": "per user per month, annual (third-party estimate)",
          "note": "Orum does not publish this figure, and as of 2026-09-04 its pricing page no longer names a Launch tier at all."
        },
        {
          "name": "Ascend",
          "price_usd": null,
          "unit": "quote only",
          "note": "Up to 10 lines. The only plan name printed on Orum's pricing page. Third-party estimates put it at $500 to $800 per user per month."
        }
      ],
      "dialing_modes": [
        "parallel",
        "power",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": false,
        "ai_transcription": true,
        "ai_summaries": true,
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": false,
        "email_sequences": false,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Outreach",
          "Salesloft",
          "Apollo",
          "Gong"
        ]
      },
      "known_gotchas": [
        {
          "text": "A nine-seat minimum on Orum's own pricing page rules out most teams outright",
          "sourceUrl": "https://www.orum.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "No published pricing at all, so every negotiation starts blind",
          "sourceUrl": "https://www.orum.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Annual contract with no ability to scale seats down mid-term",
          "sourceUrl": "https://www.orum.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Dialer only, with no CRM, email or SMS, so the real stack cost is much higher than the seat",
          "sourceUrl": "https://www.orum.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "The free trial is capped at 500 dials, which is about one day of work for one rep",
          "sourceUrl": "https://www.orum.com/pricing",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "If you have nine or more SDRs whose only job is conversation volume, ten-line parallel dialing produces more connects per hour than any single-line tool can, and the seat price stops mattering next to the salary it multiplies.",
      "where_it_loses": "Loses to Salesfinity for any team under nine seats, because Orum's own pricing page enforces a nine-seat minimum and Salesfinity sells month to month at a published $299 with none.",
      "scores": {
        "value": 2.1,
        "dialing": 4.8,
        "crm": 2.5,
        "setup": 3.6,
        "support": 4,
        "weighted_total": 3.3
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.orum.com/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904230912/https://www.orum.com/pricing",
        "quotedText": "Request pricing · Minimum 9-Seat · Parallel Dialer Up to 10 · Our free trial is limited to 500 dials",
        "method": "third-party estimate",
        "thirdParty": "klenty.com (2026-03-13), vendr.com"
      },
      "hands_on": {
        "tested": false,
        "usedInProduction": true,
        "tester": "Abhi Chawla",
        "notes": "Used in production by the author while running SDR agency teams. Dates and dial counts were not recorded, so there is no structured test record and the review does not claim one."
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Hands-on state set to used-in-production (no structured record) on the author's statement; sub-scores unchanged.",
          "by": "Abhi Chawla"
        },
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.8; rubric gives 3.3). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "nooks",
      "name": "Nooks",
      "website": "https://www.nooks.ai",
      "pricing_page_url": "https://www.nooks.ai/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/nooks",
      "own_product": false,
      "category": "parallel-dialer",
      "telephony_model": "mixed",
      "telephony_note": "Minutes are reported to be included, but phone numbers are provisioned separately at roughly $10 to $15 a number per month.",
      "pricing_transparency": "gated_behind_demo",
      "entry_usd_any_tier": null,
      "entry_usd_with_power_dialer": null,
      "seat_minimum": 5,
      "annual_contract_required": true,
      "free_plan": false,
      "free_trial_days": null,
      "plans": [
        {
          "name": "Quote only",
          "price_usd": null,
          "unit": "demo required",
          "note": "Third-party estimates: $4,000 to $5,000 per user per year, five-seat minimum, annual."
        }
      ],
      "dialing_modes": [
        "parallel",
        "power",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": false,
        "ai_transcription": true,
        "ai_summaries": true,
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": false,
        "email_sequences": "partial",
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Outreach",
          "Salesloft",
          "Apollo"
        ]
      },
      "known_gotchas": [
        {
          "text": "Estimated at $333 to $417 per user per month, the most expensive category on the market",
          "sourceUrl": "https://www.nooks.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Five-seat minimum on an annual contract",
          "sourceUrl": "https://www.nooks.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Reviewers consistently report a connect pause of several seconds after pickup",
          "sourceUrl": "https://www.nooks.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Built on Twilio but you cannot bring your own account, so you pay the markup",
          "sourceUrl": "https://www.nooks.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Phone numbers are provisioned separately at roughly $10 to $15 each per month",
          "sourceUrl": "https://www.nooks.ai/pricing",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "For a team where ramp time is the constraint rather than dial volume, the roleplay, scorecards and shared floor are worth more than a cheaper dialer, because they shorten the time to a productive rep.",
      "where_it_loses": "Loses to Orum on raw throughput (ten lines against Nooks' multi-line, with a longer reported connect pause) and to Salesfinity on terms, at an estimated $333 to $417 a seat against a published $299 with no minimum.",
      "scores": {
        "value": 1.9,
        "dialing": 4.5,
        "crm": 2.6,
        "setup": 3.5,
        "support": 4.1,
        "weighted_total": 3.2
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.nooks.ai/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904230935/https://www.nooks.ai/pricing",
        "quotedText": null,
        "method": "third-party estimate",
        "thirdParty": "marketbetter.ai, vendr.com"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.7; rubric gives 3.2). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "kixie",
      "name": "Kixie",
      "website": "https://www.kixie.com",
      "pricing_page_url": "https://www.kixie.com/pricing/",
      "review_url": "https://www.mrrnerds.com/dialers/kixie",
      "own_product": false,
      "category": "power-dialer",
      "telephony_model": "included",
      "telephony_note": "Unlimited US and Canada minutes are included on all plans. Calls costing more than $0.02 a minute draw from a prepaid reserve.",
      "pricing_transparency": "removed_during_2026",
      "entry_usd_any_tier": 35,
      "entry_usd_with_power_dialer": 65,
      "seat_minimum": 1,
      "annual_contract_required": true,
      "free_plan": false,
      "free_trial_days": 7,
      "plans": [
        {
          "name": "Integrated",
          "price_usd": 35,
          "unit": "per user per month, annual (third-party)",
          "note": "Click-to-call. Kixie no longer publishes prices."
        },
        {
          "name": "Professional",
          "price_usd": 65,
          "unit": "per user per month, annual (third-party)",
          "note": "Single-line power dialer."
        },
        {
          "name": "Outbound PowerDialer",
          "price_usd": 95,
          "unit": "per user per month, annual (third-party)",
          "note": "Multi-line, up to 4 lines."
        }
      ],
      "dialing_modes": [
        "power",
        "parallel",
        "click-to-call",
        "progressive"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": false,
        "ai_transcription": "partial",
        "ai_summaries": "partial",
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": true,
        "email_sequences": "partial",
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "HubSpot",
          "Salesforce",
          "Pipedrive",
          "Zoho",
          "Slack"
        ]
      },
      "known_gotchas": [
        {
          "text": "Kixie removed dollar figures from its own pricing page, so you cannot compare without a sales call",
          "sourceUrl": "https://www.kixie.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Add-ons commonly double the bill: AI voice detection around $30, DNC compliance around $20, ConnectionBoost around $50 per user",
          "sourceUrl": "https://www.kixie.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Annual prepayment is mandatory below ten users, with downgrades allowed only in the final 30 days",
          "sourceUrl": "https://www.kixie.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Support is chat and email during business hours, with no phone line and no weekend cover",
          "sourceUrl": "https://www.kixie.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Trustpilot reviews repeatedly cite contract lock-in and difficult number porting on exit",
          "sourceUrl": "https://www.kixie.com/pricing/",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "If your entire sales process lives in HubSpot and you want the dialer inside the record rather than beside it, Kixie's integration is better than anything a bring-your-own-Twilio tool offers today.",
      "where_it_loses": "Loses to JustCall on transparency and total cost: JustCall publishes $49 a seat with unlimited outbound minutes, while Kixie's quoted tier commonly lands at $109 to $290 once add-ons are included.",
      "scores": {
        "value": 3,
        "dialing": 4.4,
        "crm": 3,
        "setup": 4.1,
        "support": 3.4,
        "weighted_total": 3.6
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.kixie.com/pricing/",
        "archiveUrl": "https://web.archive.org/web/20260904230850/https://www.kixie.com/pricing/",
        "quotedText": null,
        "method": "third-party estimate",
        "thirdParty": "checkthat.ai (verified 2026-03-30)"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.8; rubric gives 3.6). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "aircall",
      "name": "Aircall",
      "website": "https://aircall.io",
      "pricing_page_url": "https://aircall.io/pricing/",
      "review_url": "https://www.mrrnerds.com/dialers/aircall",
      "own_product": false,
      "category": "voip-phone",
      "telephony_model": "mixed",
      "telephony_note": "Inbound and internal calling is unlimited. Outbound domestic and international minutes appear as separate line items and are metered.",
      "pricing_transparency": "page_broken",
      "entry_usd_any_tier": 30,
      "entry_usd_with_power_dialer": 50,
      "seat_minimum": 3,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": 7,
      "plans": [
        {
          "name": "Essentials",
          "price_usd": 30,
          "unit": "per user per month, annual",
          "note": "$40 monthly. No power dialer."
        },
        {
          "name": "Professional",
          "price_usd": 50,
          "unit": "per user per month, annual",
          "note": "$70 monthly. Adds power dialer and voicemail drop."
        },
        {
          "name": "Custom",
          "price_usd": null,
          "unit": "quote only",
          "note": "25 or more licences."
        }
      ],
      "dialing_modes": [
        "power",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": false,
        "ai_transcription": "partial",
        "ai_summaries": "partial",
        "voicemail_drop": "partial",
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": true,
        "email_sequences": false,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Pipedrive",
          "Zendesk",
          "Intercom",
          "Slack",
          "100+ others"
        ]
      },
      "known_gotchas": [
        {
          "text": "The power dialer only exists on the $50 Professional tier and is single line",
          "sourceUrl": "https://aircall.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Three-seat minimum on both paid tiers, so the real entry price is $90 a month",
          "sourceUrl": "https://aircall.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "The pricing page currently renders its prices as the literal word null",
          "sourceUrl": "https://aircall.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "G2 complaint themes are dominated by connection and call quality issues",
          "sourceUrl": "https://aircall.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "AI Assist is a $9 to $49 per licence add-on on top of the seat price",
          "sourceUrl": "https://aircall.io/pricing/",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "As the phone system for a whole company rather than a sales floor. If support, ops and sales all need numbers and routing, Aircall does that job better than any dedicated dialer.",
      "where_it_loses": "Loses to JustCall for outbound sales: JustCall's power dialer starts at $49 with unlimited outbound minutes, while Aircall's needs the $50 Professional tier, is single line, and meters outbound minutes on top.",
      "scores": {
        "value": 3,
        "dialing": 3.2,
        "crm": 2.4,
        "setup": 4.4,
        "support": 3.8,
        "weighted_total": 3.2
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://aircall.io/pricing/",
        "archiveUrl": "https://web.archive.org/web/20260904231003/https://aircall.io/pricing/",
        "quotedText": null,
        "method": "third-party estimate",
        "thirdParty": "aloware.com (2026-07), tldv.io"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.5; rubric gives 3.2). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "justcall",
      "name": "JustCall",
      "website": "https://justcall.io",
      "pricing_page_url": "https://justcall.io/pricing/",
      "review_url": "https://www.mrrnerds.com/dialers/justcall",
      "own_product": false,
      "category": "voip-phone",
      "telephony_model": "included",
      "telephony_note": "Unlimited inbound on all tiers; unlimited outbound from Pro Plus, with regional restrictions on the entry tier.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 29,
      "entry_usd_with_power_dialer": 49,
      "seat_minimum": 2,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": 14,
      "plans": [
        {
          "name": "Team",
          "price_usd": 29,
          "unit": "per user per month, annual",
          "note": "$39 monthly. No power dialer."
        },
        {
          "name": "Pro",
          "price_usd": 49,
          "unit": "per user per month, annual",
          "note": "$69 monthly. Adds the power dialer."
        },
        {
          "name": "Pro Plus",
          "price_usd": 89,
          "unit": "per user per month, annual",
          "note": "$109 monthly. Adds AI notetaker, agent assist and call scoring."
        },
        {
          "name": "Business / Sales Suite",
          "price_usd": null,
          "unit": "quote only",
          "note": "10-user minimum. Ten-line predictive dialer."
        }
      ],
      "dialing_modes": [
        "power",
        "predictive",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": false,
        "ai_transcription": "partial",
        "ai_summaries": "partial",
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": true,
        "email_sequences": "partial",
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Pipedrive",
          "Zoho",
          "Slack",
          "100+ others"
        ]
      },
      "known_gotchas": [
        {
          "text": "Two-user minimum doubles the entry cost for a solo seller",
          "sourceUrl": "https://justcall.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Predictive and multi-line dialing need the quote-based Business tier with a ten-user minimum",
          "sourceUrl": "https://justcall.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "AI notetaker, agent assist and call scoring are gated to the $89 Pro Plus tier",
          "sourceUrl": "https://justcall.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Reviewers report dropped calls on unstable connections",
          "sourceUrl": "https://justcall.io/pricing/",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "For a two to ten person team that needs calling and SMS in one tool with real CRM integrations, $49 a seat with unlimited minutes is a fair deal that a bring-your-own-Twilio tool cannot match on integration depth.",
      "where_it_loses": "Loses to a pack-priced bring-your-own-Twilio dialer on total cost for list-based teams: three seats are $147 a month on JustCall Pro against about $79 all in, and the two-user minimum doubles the solo price to $98.",
      "scores": {
        "value": 3.8,
        "dialing": 3.7,
        "crm": 2.8,
        "setup": 4.2,
        "support": 3.7,
        "weighted_total": 3.6
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://justcall.io/pricing/",
        "archiveUrl": "https://web.archive.org/web/20260904231028/https://justcall.io/pricing/",
        "quotedText": "Team $29 · Pro $49 · Pro Plus $89 per user/month, annual",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.9; rubric gives 3.6). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "close",
      "name": "Close CRM",
      "website": "https://www.close.com",
      "pricing_page_url": "https://www.close.com/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/close",
      "own_product": false,
      "category": "crm-with-dialer",
      "telephony_model": "metered",
      "telephony_note": "Close bills calling separately. Its own pricing page says most outbound calls cost around $0.02 a minute with numbers from about $1 a month. Calling-heavy reps commonly land at $130 to $180 a seat all in.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 9,
      "entry_usd_with_power_dialer": 99,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": 14,
      "plans": [
        {
          "name": "Solo",
          "price_usd": 9,
          "unit": "per month, annual, 1 user max",
          "note": "$19 monthly. No power dialer."
        },
        {
          "name": "Essentials",
          "price_usd": 35,
          "unit": "per user per month, annual",
          "note": "$49 monthly. No power dialer."
        },
        {
          "name": "Growth",
          "price_usd": 99,
          "unit": "per user per month, annual",
          "note": "$109 monthly. Adds the power dialer."
        },
        {
          "name": "Scale",
          "price_usd": 139,
          "unit": "per user per month, annual",
          "note": "$149 monthly. Adds the predictive dialer."
        }
      ],
      "dialing_modes": [
        "power",
        "predictive",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": true,
        "ai_transcription": true,
        "ai_summaries": true,
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": true,
        "email_sequences": true,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Zapier",
          "Zoom",
          "Gmail",
          "Outlook",
          "Slack",
          "HubSpot import"
        ]
      },
      "known_gotchas": [
        {
          "text": "The power dialer requires the $99 Growth tier; the cheaper tiers have click-to-call only",
          "sourceUrl": "https://www.close.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Minutes are billed on top at roughly $0.02, described in one analysis as a 40 to 75 percent add-on for calling-heavy reps",
          "sourceUrl": "https://www.close.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "No parallel dialing at any tier",
          "sourceUrl": "https://www.close.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Expensive as a pure dialer if you already have a CRM you intend to keep",
          "sourceUrl": "https://www.close.com/pricing",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "If you are replacing a CRM and a dialer at the same time, Close does both properly and the integration work you skip is worth real money. It is the strongest CRM in this comparison by a wide margin.",
      "where_it_loses": "Loses as a pure dialer: the power dialer needs the $99 Growth tier and minutes are metered on top at about $0.02, so a calling-heavy rep lands at $130 to $180 a seat for dialing that a $29 pack-priced tool performs identically.",
      "scores": {
        "value": 3.4,
        "dialing": 4,
        "crm": 4.8,
        "setup": 4.3,
        "support": 4.2,
        "weighted_total": 4
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.close.com/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904231051/https://close.com/pricing",
        "quotedText": "most outbound calls cost around $0.02/minute, phone numbers from about $1/month",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 4.1; rubric gives 4.0). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "salesfinity",
      "name": "Salesfinity",
      "website": "https://salesfinity.ai",
      "pricing_page_url": "https://salesfinity.ai/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/salesfinity",
      "own_product": false,
      "category": "parallel-dialer",
      "telephony_model": "included",
      "telephony_note": "Unlimited dials are included subject to fair-usage terms, with no per-minute charges.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 299,
      "entry_usd_with_power_dialer": 299,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": null,
      "plans": [
        {
          "name": "Gold",
          "price_usd": 299,
          "unit": "per user per month, month to month",
          "note": "Up to 5 lines. Self-serve, no annual contract."
        },
        {
          "name": "Enterprise",
          "price_usd": null,
          "unit": "quote only, annual",
          "note": "Adds AI coaching, practice bots and multi-CRM sync."
        }
      ],
      "dialing_modes": [
        "parallel",
        "power"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": false,
        "ai_transcription": true,
        "ai_summaries": true,
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": false,
        "email_sequences": "partial",
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Outreach",
          "Salesloft",
          "Apollo"
        ]
      },
      "known_gotchas": [
        {
          "text": "$299 per user per month is more than three times a capable single-line power dialer",
          "sourceUrl": "https://salesfinity.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "No CRM and no SMS, so it layers on top of an existing stack",
          "sourceUrl": "https://salesfinity.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Reviewers report occasional connection delays",
          "sourceUrl": "https://salesfinity.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Much shorter track record and a smaller review base than Orum or Nooks",
          "sourceUrl": "https://salesfinity.ai/pricing",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "It is the only way to buy real parallel dialing for one or two reps without signing an annual contract or clearing a seat minimum. For a team testing whether parallel dialing works for them at all, that matters more than the headline price.",
      "where_it_loses": "Loses to Orum on throughput (five lines against ten) for teams of nine or more, and to CloudTalk on price for ten-line parallel dialing at a €39 per user add-on.",
      "scores": {
        "value": 2.6,
        "dialing": 4.4,
        "crm": 2.6,
        "setup": 4,
        "support": 3.9,
        "weighted_total": 3.4
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://salesfinity.ai/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904231115/https://salesfinity.ai/pricing",
        "quotedText": "$299/user/month",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.8; rubric gives 3.4). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "mojo-dialer",
      "name": "Mojo Dialer",
      "website": "https://www.mojosells.com",
      "pricing_page_url": "https://www.mojosells.com/pricing/",
      "review_url": "https://www.mrrnerds.com/dialers/mojo-dialer",
      "own_product": false,
      "category": "power-dialer",
      "telephony_model": "included",
      "telephony_note": "Unlimited minutes are included with both dialer licences. Call recording is a separate $25 a month add-on.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 99,
      "entry_usd_with_power_dialer": 99,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": null,
      "plans": [
        {
          "name": "Agent Access",
          "price_usd": 10,
          "unit": "per user per month, required",
          "note": "Includes the CRM. Required with any dialer licence."
        },
        {
          "name": "Single Line Dialer",
          "price_usd": 89,
          "unit": "per licence per month",
          "note": "Up to 85 calls an hour. Unlimited minutes."
        },
        {
          "name": "Triple Line Dialer",
          "price_usd": 139,
          "unit": "per licence per month",
          "note": "Up to 300 calls an hour. Unlimited minutes."
        }
      ],
      "dialing_modes": [
        "power",
        "parallel",
        "preview"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": true,
        "ai_transcription": false,
        "ai_summaries": false,
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": "partial",
        "two_way_sms": "partial",
        "email_sequences": "partial",
        "open_source": false,
        "self_hostable": false,
        "api": "partial",
        "integrations": [
          "Follow Up Boss",
          "Zapier",
          "Mojo lead data"
        ]
      },
      "known_gotchas": [
        {
          "text": "The $139 headline becomes about $214 once Agent Access, recording, caller ID and data are added",
          "sourceUrl": "https://www.mojosells.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "No AI transcription or call summaries at any price",
          "sourceUrl": "https://www.mojosells.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "The interface is visibly dated",
          "sourceUrl": "https://www.mojosells.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "4.1 on G2 on a small review sample",
          "sourceUrl": "https://www.mojosells.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Almost entirely real-estate shaped, with weak B2B workflows",
          "sourceUrl": "https://www.mojosells.com/pricing/",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "For expired-listing and FSBO prospecting, Mojo bundles the data and the dialer, and no general-purpose tool does that. If you buy Mojo's lists anyway, the dialer is the cheapest way to call them.",
      "where_it_loses": "Loses to any general-purpose dialer for B2B work, and to DialSheet on cost for agents who source their own data: a realistic single-agent Mojo setup is about $214 a month against roughly $46 for three seats plus telephony.",
      "scores": {
        "value": 2.9,
        "dialing": 4.1,
        "crm": 3.4,
        "setup": 3.6,
        "support": 3.3,
        "weighted_total": 3.4
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.mojosells.com/pricing/",
        "archiveUrl": "https://web.archive.org/web/20260904231140/https://www.mojosells.com/pricing/",
        "quotedText": "No contracts and simple monthly billing",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "dialerEntryUsd corrected from 89 to 99: the Single Line Dialer licence ($89) cannot be bought without Agent Access ($10), so the cheapest seat with a power dialer is $99.",
          "by": "Consistency linter (dialerEntryUsd below entryUsd), fixed by the editorial desk"
        },
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.4; rubric gives 3.4). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "cloudtalk",
      "name": "CloudTalk",
      "website": "https://www.cloudtalk.io",
      "pricing_page_url": "https://www.cloudtalk.io/pricing/",
      "review_url": "https://www.mrrnerds.com/dialers/cloudtalk",
      "own_product": false,
      "category": "voip-phone",
      "telephony_model": "metered",
      "telephony_note": "Outbound minutes are capped by tier at 250, 500 and 1,000 a month, with unlimited only on Expert. Prices are displayed in euros to all visitors.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 21,
      "entry_usd_with_power_dialer": 54,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": 14,
      "plans": [
        {
          "name": "Lite",
          "price_usd": 21,
          "unit": "per user per month, annual (€19)",
          "note": "250 outbound minutes."
        },
        {
          "name": "Starter",
          "price_usd": 28,
          "unit": "per user per month, annual (€25)",
          "note": "500 outbound minutes."
        },
        {
          "name": "Essential",
          "price_usd": 32,
          "unit": "per user per month, annual (€29)",
          "note": "1,000 outbound minutes."
        },
        {
          "name": "Expert",
          "price_usd": 54,
          "unit": "per user per month, annual (€49)",
          "note": "Unlimited minutes, power dialer included. 3-seat minimum."
        }
      ],
      "dialing_modes": [
        "power",
        "parallel",
        "predictive",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": "partial",
        "crm_built_in": false,
        "ai_transcription": "partial",
        "ai_summaries": "partial",
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": true,
        "email_sequences": false,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Pipedrive",
          "Zendesk",
          "Intercom"
        ]
      },
      "known_gotchas": [
        {
          "text": "Both dialers are add-ons: €15 for power, €39 for parallel, on top of the seat",
          "sourceUrl": "https://www.cloudtalk.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Prices display in euros to every visitor including US buyers",
          "sourceUrl": "https://www.cloudtalk.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Outbound minutes are capped at 250, 500 or 1,000 below the Expert tier",
          "sourceUrl": "https://www.cloudtalk.io/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Three-seat minimum on Expert, and no refunds for partial periods",
          "sourceUrl": "https://www.cloudtalk.io/pricing/",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "For a team dialing multiple European countries, CloudTalk's number coverage and SIP carrier support are better than anything a US-first tool offers, and ten-line parallel at €39 undercuts every dedicated parallel dialer.",
      "where_it_loses": "Loses for US buyers dialing one country: both dialers are add-ons, prices display in euros, and outbound minutes cap below the Expert tier, so a US team pays about €97 a user for what a $29 pack covers.",
      "scores": {
        "value": 3.3,
        "dialing": 3.9,
        "crm": 2.6,
        "setup": 3.8,
        "support": 3.9,
        "weighted_total": 3.4
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.cloudtalk.io/pricing/",
        "archiveUrl": "https://web.archive.org/web/20260904231159/https://www.cloudtalk.io/pricing/",
        "quotedText": "Expert €49 · Power Dialer €15/user/mo · Parallel Dialer €39/user/mo",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.7; rubric gives 3.4). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "myphoner",
      "name": "Myphoner",
      "website": "https://www.myphoner.com",
      "pricing_page_url": "https://www.myphoner.com/pricing/",
      "review_url": "https://www.mrrnerds.com/dialers/myphoner",
      "own_product": false,
      "category": "power-dialer",
      "telephony_model": "byoc",
      "telephony_note": "Minutes are not included. You either buy Myphoner Voice per minute or connect your own Twilio account and pay Twilio directly.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 27,
      "entry_usd_with_power_dialer": 27,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": 14,
      "plans": [
        {
          "name": "Basic",
          "price_usd": 27,
          "unit": "per seat per month",
          "note": "Power dialer included."
        },
        {
          "name": "Plus",
          "price_usd": 38,
          "unit": "per seat per month",
          "note": null
        },
        {
          "name": "Premium",
          "price_usd": 59,
          "unit": "per seat per month",
          "note": null
        }
      ],
      "dialing_modes": [
        "power",
        "preview",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": true,
        "crm_built_in": true,
        "ai_transcription": false,
        "ai_summaries": false,
        "voicemail_drop": "partial",
        "local_presence": "partial",
        "call_recording": true,
        "two_way_sms": false,
        "email_sequences": "partial",
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Twilio",
          "Zapier",
          "Webhooks"
        ]
      },
      "known_gotchas": [
        {
          "text": "No AI transcription, summaries, coaching or scoring at any tier",
          "sourceUrl": "https://www.myphoner.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "No parallel dialing",
          "sourceUrl": "https://www.myphoner.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "Per-seat pricing, so a six-person team pays $162 a month where pack pricing costs $58",
          "sourceUrl": "https://www.myphoner.com/pricing/",
          "date": "2026-09-04"
        },
        {
          "text": "A small feature set compared with tools at a similar price",
          "sourceUrl": "https://www.myphoner.com/pricing/",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "If you want bring-your-own-Twilio economics with a more established vendor and a longer track record than DialSheet has, Myphoner is the closest thing to a like-for-like alternative.",
      "where_it_loses": "Loses to DialSheet on per-seat scaling and AI: six people cost $162 a month against $58 on pack pricing, and Myphoner has no transcription, summaries or coaching at any tier.",
      "scores": {
        "value": 4.3,
        "dialing": 3.6,
        "crm": 3.5,
        "setup": 3.9,
        "support": 3.8,
        "weighted_total": 3.9
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.myphoner.com/pricing/",
        "archiveUrl": "https://web.archive.org/web/20260904231225/https://www.myphoner.com/pricing/",
        "quotedText": "Basic $27 · Plus $38 · Premium $59 per seat/month",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.8; rubric gives 3.9). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "readymode",
      "name": "Readymode",
      "website": "https://www.readymode.com",
      "pricing_page_url": "https://www.readymode.com/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/readymode",
      "own_product": false,
      "category": "predictive-dialer",
      "telephony_model": "included",
      "telephony_note": "Outbound minutes are free under a fair use policy; inbound is $0.02 a minute.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 199,
      "entry_usd_with_power_dialer": 199,
      "seat_minimum": 1,
      "annual_contract_required": true,
      "free_plan": false,
      "free_trial_days": null,
      "plans": [
        {
          "name": "Starter",
          "price_usd": 199,
          "unit": "per licence per month",
          "note": "1 to 4 licences, 30 DIDs each."
        },
        {
          "name": "iQ",
          "price_usd": 249,
          "unit": "per licence per month",
          "note": "5 or more licences, 75 DIDs each, adds DID rotation and caller ID reputation monitoring."
        }
      ],
      "dialing_modes": [
        "predictive",
        "power",
        "preview",
        "progressive"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": true,
        "ai_transcription": false,
        "ai_summaries": false,
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": "partial",
        "email_sequences": false,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Zapier",
          "Webhooks",
          "Custom API"
        ]
      },
      "known_gotchas": [
        {
          "text": "$199 to $249 per licence with a mandatory annual contract",
          "sourceUrl": "https://www.readymode.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Capterra reviewers consistently report numbers being flagged as Spam Likely",
          "sourceUrl": "https://www.readymode.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "No AI transcription or summaries",
          "sourceUrl": "https://www.readymode.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Predictive dialing carries the TCPA three percent abandonment cap, which B2B teams gain nothing from",
          "sourceUrl": "https://www.readymode.com/pricing",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "If you are running an actual call centre with supervisors and a queue, predictive dialing at this price with DIDs included is a category no power dialer competes in.",
      "where_it_loses": "Loses for B2B sales teams to any power dialer: predictive pacing carries the TCPA three percent abandonment cap and a connect delay, for a job where a $29 to $49 power dialer produces better conversations.",
      "scores": {
        "value": 3.1,
        "dialing": 4.5,
        "crm": 3.4,
        "setup": 3.2,
        "support": 3.6,
        "weighted_total": 3.6
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.readymode.com/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904231249/https://readymode.com/demo/pricing-maxio-test/",
        "note": "The vendor pricing URL redirected to readymode.com/demo/pricing-maxio-test/ at snapshot time, which reads as a staging page; re-verify the licence prices against the redirect target before the next quarterly check.",
        "quotedText": "Starter $199/license/month (1 to 4 licenses) · iQ $249/license/month (5+)",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.5; rubric gives 3.6). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "trellus",
      "name": "Trellus",
      "website": "https://www.trellus.ai",
      "pricing_page_url": "https://www.trellus.ai/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/trellus",
      "own_product": false,
      "category": "power-dialer",
      "telephony_model": "mixed",
      "telephony_note": "Minutes are not clearly stated on the pricing page. Power includes five additional phone numbers and Parallel includes eight.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 100,
      "entry_usd_with_power_dialer": 100,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": null,
      "plans": [
        {
          "name": "Power",
          "price_usd": 100,
          "unit": "per user per month",
          "note": "$99.99 list, frequently promoted at $34.99. Single line."
        },
        {
          "name": "Parallel",
          "price_usd": 150,
          "unit": "per user per month",
          "note": "$149.99 list. Up to 5 lines."
        },
        {
          "name": "Business",
          "price_usd": null,
          "unit": "quote only",
          "note": null
        }
      ],
      "dialing_modes": [
        "power",
        "parallel",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": false,
        "ai_transcription": true,
        "ai_summaries": true,
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": false,
        "email_sequences": false,
        "open_source": false,
        "self_hostable": false,
        "api": "partial",
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Outreach",
          "Salesloft",
          "Apollo",
          "Google Sheets",
          "Clay"
        ]
      },
      "known_gotchas": [
        {
          "text": "Pricing changed in 2026 and the previously listed free tier no longer appears",
          "sourceUrl": "https://www.trellus.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Browser extension reliability is the most common complaint",
          "sourceUrl": "https://www.trellus.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "No SMS, no email and no CRM",
          "sourceUrl": "https://www.trellus.ai/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "A very small public review sample",
          "sourceUrl": "https://www.trellus.ai/pricing",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "If your team lives in Outreach or Apollo and the dialing is the only weak part, Trellus adds parallel dialing without a migration. Nothing else on this list does that.",
      "where_it_loses": "Loses to JustCall as a general-purpose dialer: $99.99 for single-line dialing with no CRM, SMS or email is more than JustCall's $49 Pro tier with unlimited minutes and a hundred integrations.",
      "scores": {
        "value": 3.4,
        "dialing": 3.9,
        "crm": 2.2,
        "setup": 4.3,
        "support": 3.3,
        "weighted_total": 3.4
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.trellus.ai/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904231308/https://www.trellus.ai/pricing",
        "quotedText": "Power $99.99/mo · Parallel $149.99/mo",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.5; rubric gives 3.4). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "koncert",
      "name": "Koncert",
      "website": "https://www.koncert.com",
      "pricing_page_url": "https://www.koncert.com/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/koncert",
      "own_product": false,
      "category": "parallel-dialer",
      "telephony_model": "mixed",
      "telephony_note": "Not disclosed on the pricing page.",
      "pricing_transparency": "published_without_units",
      "entry_usd_any_tier": null,
      "entry_usd_with_power_dialer": null,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": null,
      "plans": [
        {
          "name": "Click Dialer",
          "price_usd": null,
          "unit": "$6 shown, unit not stated",
          "note": null
        },
        {
          "name": "Flow Dialer",
          "price_usd": null,
          "unit": "$7 shown, unit not stated",
          "note": null
        },
        {
          "name": "Agent-Assisted Dialer",
          "price_usd": null,
          "unit": "$29 shown, unit not stated",
          "note": null
        },
        {
          "name": "AI Flow Dialer",
          "price_usd": null,
          "unit": "$79 shown, unit not stated",
          "note": null
        },
        {
          "name": "AI Parallel Dialer",
          "price_usd": null,
          "unit": "$99 shown, unit not stated",
          "note": null
        }
      ],
      "dialing_modes": [
        "parallel",
        "power",
        "click-to-call",
        "preview"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": false,
        "ai_transcription": "partial",
        "ai_summaries": "partial",
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": false,
        "email_sequences": false,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Outreach",
          "Salesloft"
        ]
      },
      "known_gotchas": [
        {
          "text": "The pricing table shows numbers with no unit, term or minimum attached",
          "sourceUrl": "https://www.koncert.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "No minutes disclosure at all",
          "sourceUrl": "https://www.koncert.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "No CRM, SMS or email",
          "sourceUrl": "https://www.koncert.com/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Reviewers report audio lag causing prospects to hang up",
          "sourceUrl": "https://www.koncert.com/pricing",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "The agent-assisted dialer, where a human navigates gatekeepers and hands you a live decision-maker, produces connect rates no software-only dialer reaches. If your target market is hard to reach, that is worth paying for.",
      "where_it_loses": "Loses to Salesfinity for any buyer who needs a price in writing: Koncert's table attaches no unit, term or minimum to its figures, while Salesfinity publishes $299 month to month.",
      "scores": {
        "value": 3.2,
        "dialing": 4.2,
        "crm": 2.5,
        "setup": 3.4,
        "support": 3.8,
        "weighted_total": 3.4
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.koncert.com/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904231331/https://www.koncert.com/pricing",
        "quotedText": "Click Dialer $6 · Flow Dialer $7 · Agent-Assisted Dialer $29 · AI Flow Dialer $79 · AI Parallel Dialer $99 · Contact us for pricing",
        "method": "read from vendor pricing page"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.6; rubric gives 3.4). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "dialpad",
      "name": "Dialpad Sell",
      "website": "https://www.dialpad.com",
      "pricing_page_url": "https://www.dialpad.com/sell/",
      "review_url": "https://www.mrrnerds.com/dialers/dialpad",
      "own_product": false,
      "category": "voip-phone",
      "telephony_model": "included",
      "telephony_note": "Unlimited US and Canada calling per Dialpad's UCaaS norms. Not separately confirmed for the Sell tier.",
      "pricing_transparency": "page_broken",
      "entry_usd_any_tier": 39,
      "entry_usd_with_power_dialer": 95,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": false,
      "free_trial_days": 14,
      "plans": [
        {
          "name": "Essentials",
          "price_usd": 39,
          "unit": "per user per month, annual",
          "note": "$49 monthly. No power dialer."
        },
        {
          "name": "Advanced",
          "price_usd": 95,
          "unit": "per user per month, annual",
          "note": "$110 monthly. Adds power dialer and call campaigns."
        },
        {
          "name": "Premium",
          "price_usd": 150,
          "unit": "per user per month, annual",
          "note": "$170 monthly."
        }
      ],
      "dialing_modes": [
        "power",
        "click-to-call",
        "progressive"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": false,
        "ai_transcription": true,
        "ai_summaries": true,
        "voicemail_drop": "partial",
        "local_presence": "partial",
        "call_recording": true,
        "two_way_sms": true,
        "email_sequences": false,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Zendesk",
          "Microsoft Teams",
          "Google Workspace"
        ]
      },
      "known_gotchas": [
        {
          "text": "The power dialer needs the $95 Advanced tier and is basic at that price",
          "sourceUrl": "https://www.dialpad.com/sell/",
          "date": "2026-09-04"
        },
        {
          "text": "Dialpad's own pricing page no longer renders the Sell tiers",
          "sourceUrl": "https://www.dialpad.com/sell/",
          "date": "2026-09-04"
        },
        {
          "text": "4.2 on Capterra, with connectivity and dialer issues the leading complaints",
          "sourceUrl": "https://www.dialpad.com/sell/",
          "date": "2026-09-04"
        },
        {
          "text": "No parallel dialing at any tier",
          "sourceUrl": "https://www.dialpad.com/sell/",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "For a sales team where call quality analysis matters more than dial count, Dialpad's transcription and coaching are better than most dedicated dialers deliver at twice the price.",
      "where_it_loses": "Loses to JustCall Pro Plus for outbound: both offer AI notes at $89 to $95, but JustCall's dialer and SMS are stronger and Dialpad has no parallel dialing at any tier.",
      "scores": {
        "value": 3.2,
        "dialing": 3.4,
        "crm": 2.5,
        "setup": 4.2,
        "support": 3.5,
        "weighted_total": 3.3
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.dialpad.com/sell/",
        "archiveUrl": "https://web.archive.org/web/20260904231356/https://www.dialpad.com/ai-sales/",
        "note": "dialpad.com/sell/ redirected to dialpad.com/ai-sales/ at snapshot time; the Sell product appears to have been renamed AI Sales. Tier names and prices should be re-read from the new page.",
        "quotedText": null,
        "method": "third-party estimate",
        "thirdParty": "nextiva.com (2026-08-24), cloudtalk.io"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.6; rubric gives 3.3). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "apollo",
      "name": "Apollo.io",
      "website": "https://www.apollo.io",
      "pricing_page_url": "https://www.apollo.io/pricing",
      "review_url": "https://www.mrrnerds.com/dialers/apollo",
      "own_product": false,
      "category": "sales-engagement",
      "telephony_model": "metered",
      "telephony_note": "Dialing consumes credits at two per minute. Recorded minutes are capped at 4,000 on Professional and 8,000 on Organization, and one source reports a roughly 1,000 minute per seat monthly cap on the dialer at Professional.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 0,
      "entry_usd_with_power_dialer": 49,
      "seat_minimum": 1,
      "annual_contract_required": false,
      "free_plan": true,
      "free_trial_days": 14,
      "plans": [
        {
          "name": "Free",
          "price_usd": 0,
          "unit": "per user per month",
          "note": "900 credits per seat per year. No dialer."
        },
        {
          "name": "Basic",
          "price_usd": 49,
          "unit": "per user per month, annual",
          "note": "$59 monthly. US dialer included, billed in credits."
        },
        {
          "name": "Professional",
          "price_usd": 79,
          "unit": "per user per month, annual",
          "note": "$99 monthly. 4,000 recorded minutes."
        },
        {
          "name": "Organization",
          "price_usd": 119,
          "unit": "per user per month, annual",
          "note": "$149 monthly. 8,000 recorded minutes."
        }
      ],
      "dialing_modes": [
        "power",
        "parallel",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": false,
        "crm_built_in": true,
        "ai_transcription": true,
        "ai_summaries": true,
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": false,
        "email_sequences": true,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Gmail",
          "Outlook",
          "LinkedIn",
          "Slack"
        ]
      },
      "known_gotchas": [
        {
          "text": "Dialing consumes credits at two per minute, competing with contact data for the same budget",
          "sourceUrl": "https://www.apollo.io/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Recorded minutes cap at 4,000 on Professional and 8,000 on Organization",
          "sourceUrl": "https://www.apollo.io/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "The dialer is noticeably less capable than a purpose-built power dialer",
          "sourceUrl": "https://www.apollo.io/pricing",
          "date": "2026-09-04"
        },
        {
          "text": "Parallel dialing is a paid add-on on top of the seat price",
          "sourceUrl": "https://www.apollo.io/pricing",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "If you are buying contact data anyway, Apollo's dialer is effectively free and removes an integration. For a team making thirty calls a day alongside email, that is the right trade.",
      "where_it_loses": "Loses to a dedicated power dialer for full-time dialing: credits burn at two per minute against the same pool that buys contact data, and recorded minutes cap at 4,000 to 8,000.",
      "scores": {
        "value": 4.1,
        "dialing": 3.3,
        "crm": 3.7,
        "setup": 4,
        "support": 3.4,
        "weighted_total": 3.7
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.apollo.io/pricing",
        "archiveUrl": "https://web.archive.org/web/20260904231421/https://www.apollo.io/pricing",
        "quotedText": null,
        "method": "third-party estimate",
        "thirdParty": "costbench.com (verified 2026-07-26)"
      },
      "hands_on": {
        "tested": false
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.9; rubric gives 3.7). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    },
    {
      "slug": "ringcentral",
      "name": "RingCentral",
      "website": "https://www.ringcentral.com",
      "pricing_page_url": "https://www.ringcentral.com/office/plansandpricing.html",
      "review_url": "https://www.mrrnerds.com/dialers/ringcentral",
      "own_product": false,
      "category": "voip-phone",
      "telephony_model": "included",
      "telephony_note": "Unlimited domestic calling on RingEX. RingCX usage terms are not published.",
      "pricing_transparency": "published",
      "entry_usd_any_tier": 65,
      "entry_usd_with_power_dialer": 65,
      "seat_minimum": 1,
      "annual_contract_required": true,
      "free_plan": false,
      "free_trial_days": 14,
      "plans": [
        {
          "name": "RingEX Core",
          "price_usd": 20,
          "unit": "per user per month, annual",
          "note": "No outbound dialer at any RingEX tier."
        },
        {
          "name": "RingCX",
          "price_usd": 65,
          "unit": "per agent per month, annual",
          "note": "$75 monthly. Preview, progressive and predictive dialing."
        }
      ],
      "dialing_modes": [
        "predictive",
        "progressive",
        "preview",
        "click-to-call"
      ],
      "features": {
        "bring_your_own_twilio": "partial",
        "crm_built_in": false,
        "ai_transcription": "partial",
        "ai_summaries": "partial",
        "voicemail_drop": true,
        "local_presence": true,
        "call_recording": true,
        "two_way_sms": true,
        "email_sequences": false,
        "open_source": false,
        "self_hostable": false,
        "api": true,
        "integrations": [
          "Salesforce",
          "HubSpot",
          "Microsoft Teams",
          "Zendesk",
          "300+ others"
        ]
      },
      "known_gotchas": [
        {
          "text": "No outbound dialer exists on any RingEX phone tier",
          "sourceUrl": "https://www.ringcentral.com/office/plansandpricing.html",
          "date": "2026-09-04"
        },
        {
          "text": "Dialing requires RingCX at $65 an agent, which is a contact centre purchase",
          "sourceUrl": "https://www.ringcentral.com/office/plansandpricing.html",
          "date": "2026-09-04"
        },
        {
          "text": "Quality management, workforce management and AI are separately quoted modules",
          "sourceUrl": "https://www.ringcentral.com/office/plansandpricing.html",
          "date": "2026-09-04"
        },
        {
          "text": "4.2 on G2, the lowest of the major platforms",
          "sourceUrl": "https://www.ringcentral.com/office/plansandpricing.html",
          "date": "2026-09-04"
        }
      ],
      "where_it_wins": "If the whole company already runs on RingCentral, adding RingCX is less work than introducing a second vendor, and the bring-your-own-carrier support is real.",
      "where_it_loses": "Loses to every dedicated sales dialer for a sales team: no outbound dialer exists on any RingEX tier, and RingCX at $65 an agent is a contact centre purchase with separately quoted modules.",
      "scores": {
        "value": 2.8,
        "dialing": 3.6,
        "crm": 2.2,
        "setup": 3.2,
        "support": 3.7,
        "weighted_total": 3
      },
      "verification": {
        "verifiedAt": "2026-09-04",
        "verifiedBy": "Automated web-research pass (Claude, run by the publisher); human review pending",
        "sourceUrl": "https://www.ringcentral.com/office/plansandpricing.html",
        "archiveUrl": "https://web.archive.org/web/20260904231446/https://www.ringcentral.com/office/plansandpricing.html",
        "quotedText": null,
        "method": "third-party estimate",
        "thirdParty": "quo.com, nextiva.com"
      },
      "hands_on": {
        "tested": false,
        "usedInProduction": true,
        "tester": "Abhi Chawla",
        "notes": "Used in production by the author while running SDR agency teams. Dates and dial counts were not recorded, so there is no structured test record and the review does not claim one."
      },
      "changelog": [
        {
          "date": "2026-09-04",
          "note": "Hands-on state set to used-in-production (no structured record) on the author's statement; sub-scores unchanged.",
          "by": "Abhi Chawla"
        },
        {
          "date": "2026-09-04",
          "note": "Initial entry from a web-research pass against the vendor pricing page and dated third-party guides.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        },
        {
          "date": "2026-09-04",
          "note": "Total score is now computed from the five rubric sub-scores (was hand-typed 3.2; rubric gives 3.0). Sub-scores unchanged and awaiting named-human review.",
          "by": "Automated web-research pass (Claude, run by the publisher); human review pending"
        }
      ],
      "last_substantive_update": "2026-09-04"
    }
  ]
}