voip phone review

Aircall review

A polished business phone system with a power dialer bolted on at the higher tier, better as a company phone system than as an outbound sales tool.

MNAbhi ChawlaLast substantive update 8 min read

Our score

3.2/ 5

Starts at

$50/user/mo with a power dialer

Minimum seats

3

Contract

Month to month available

Price last verified by Fact patrol, rotation slot 5, read against the live vendor pricing page, read from vendor pricing page, from the source page (archived copy). Text read: “Essentials $30 /license, 3 licenses for $90/month, billed annually. Professional $50 /license, 3 licenses for $150/month, billed annually. Custom pricing, 25-licenses minimum. On the monthly toggle: Essentials $40 /license, 3 licenses for $120, billed monthly; Professional $70 /license, 3 licenses for $210, billed monthly. Feature table: Minimum number of users 3, 3, 25. Price of each additional number, per month $6. Outbound calls - domestic: Unlimited in US and Canada. Advanced sales features including Power Dialer & Voicemail Drop.”. Full log

Pros and cons

Pros

  • Setup is the smoothest of any tool here; a team can be live in under an hour
  • Over 250 pre-built integrations, more than any other dialer on this list
  • good as a shared company phone system with IVR, queues and routing

Cons

  • The power dialer only exists on the $50 Professional tier, and it is single line
  • Three-seat minimum on both paid tiers, so the real entry price is $90 a month
  • Every phone number beyond the one included costs $6 a month, so a ten-number rotation pool is $54 against $11.50 at Twilio list
  • G2 complaint themes are dominated by connection and call quality issues
  • AI Assist is a $9 to $49 per licence add-on on top of the seat price

Aircall pricing

Every figure below is from the verification record shown above this review. Vendors change prices without notice; the verification log shows every check we have made.

PlanPriceNotes
Essentials$30per user per month, annual$40 monthly. Three-licence minimum, so $90 a month annual or $120 monthly. No power dialer.
Professional$50per user per month, annual$70 monthly. Three-licence minimum, so $150 a month annual or $210 monthly. Adds power dialer and voicemail drop.
CustomNot publishedquote only25 or more licences.

Minutes: Inbound and internal calling is unlimited, and outbound calling within the US and Canada is unlimited on all three tiers. International outbound is not published and is quoted on request, and international bundles are sold separately.

How we scored Aircall

Five weighted criteria, applied identically to every dialer. The total of 3.2 is computed from the five sub-scores below using the weights on the methodology page; it is never typed in by hand. The line under each bar is generated from the same record the score came from.

Value for money weight 30%

3.0 / 5

$50 per user per month for the cheapest tier with a power dialer, minutes partly bundled, partly metered, 3-seat minimum.

Dialing engine weight 25%

3.2 / 5

Single-line power dialing; voicemail drop on a higher tier; local presence included.

CRM and data weight 20%

2.4 / 5

No CRM; integrates with one you already pay for.

Setup and time to value weight 15%

4.4 / 5

7-day trial; telephony provisioned by the vendor, no carrier setup.

Support and terms weight 10%

3.8 / 5

Month-to-month available; pricing published; G2 4.4 across ~1,500 reviews.

Feature checklist

Dialing modespower, click-to-call
Free planNo, 7-day trial
Bring your own TwilioNo
CRM built inNo, integrates only
AI transcriptionHigher tier or add-on
AI call summariesHigher tier or add-on
Call recordingYes
Voicemail dropHigher tier only
Local presenceYes
Two-way SMSYes
Email sequencesNo
Open sourceNo
APIYes
IntegrationsSalesforce, HubSpot, Pipedrive, Zendesk, Intercom, Slack, 100+ others
G2 rating4.4 / 5 across ~1,500 reviews

Contract and pricing details that change the bill

  • The power dialer only exists on the $50 Professional tier and is single line source, 2026-09-04
  • Three-seat minimum on both paid tiers, so the real entry price is $90 a month source, 2026-09-04
  • Each phone number beyond the one included in the plan costs $6 a month on every tier source, 2026-09-04
  • G2 complaint themes are dominated by connection and call quality issues source, 2026-09-04
  • AI Assist is a $9 to $49 per licence add-on on top of the seat price source, 2026-09-04

Where Aircall loses

Loses to JustCall for outbound sales: JustCall's power dialer starts at $49 on the Pro tier, while Aircall's needs the $50 Professional tier and is single line. Both include unlimited US outbound, so the gap is capability rather than minutes, and Aircall charges $6 for each number beyond the first where JustCall does not.

Every review on this site carries this section. The aggregate is on where DialSheet loses.

Full review

Aircall is an excellent business phone system that sells a mediocre power dialer as a reason to buy the more expensive tier. Judge it as the former and it is one of the best products in this comparison. Judge it as an outbound sales dialer and it is not competitive.

Pricing is $30 per user per month for Essentials and $50 for Professional on annual billing, or $40 and $70 monthly, with a three-seat minimum on both. The power dialer and voicemail drop only exist on Professional. Outbound calling within the US and Canada is unlimited on every tier, confirmed against the vendor's own pricing page on 2026-09-08; each phone number beyond the one included still costs $6 a month.

What it is very good at

Setup. A team can go from signing up to taking calls in under an hour, with numbers provisioned, an IVR built and routing rules live. Nothing else here is close on time to value.

Integrations. Over 250 pre-built connectors, more than any other tool in this comparison, and they work properly rather than being Zapier recipes with a logo.

Being a phone system. Queues, business hours, warm transfers, shared inboxes and analytics that a support manager can actually use. If sales, support and operations all need numbers, Aircall handles the whole company.

What the power dialer actually is

It is a single-line dialer that walks a list. There is no parallel dialing, no auto-advance sophistication, no dispositions worth the name, and no AI transcription without the AI Assist add-on at $9 to $49 per licence on top of the seat. A rep who dials 200 numbers a day will notice the difference between this and a purpose-built power dialer within an hour.

Domestic outbound is unlimited, so the $50 seat is the whole bill for calling. It is not the whole bill for numbers: every phone number beyond the one included costs $6 a month, so a ten-number rotation pool runs $54 against $11.50 at Twilio list.

The complaint pattern

G2's own analysis of Aircall reviews surfaces "connection issues" and "call issues" as the two largest negative themes. For a phone company that is the complaint that matters most. There are also documented A2P SMS outages lasting months, and spam-label remediation is left to the customer as a self-service task.

The recommendation

Buy Aircall if you need one phone system for a whole company and light outbound is a secondary requirement. Three seats at $50 is $150 a month for a good platform.

Do not buy Aircall because of the power dialer. A three-seat Professional plan is $1,800 a year in software before the $6-a-month charge for every number beyond the one included, and the dialing you get for it is worse than what a bring-your-own-Twilio tool at $29 a seat delivers, and far worse than what JustCall gives you at $49 a seat. If outbound calling is the actual job, buy a dialer and let the phone system be a phone system.


Vendor response

None received. Aircall may reply to anything in this review by writing to abhixchawla@gmail.com from a company address; the reply is published here unedited within five working days. Policy.

Aircall FAQ

Which Aircall plan has the power dialer?
Aircall's power dialer and voicemail drop are only available on the Professional plan at $50 per user per month on annual billing, or $70 monthly, with a three-seat minimum. The $30 Essentials plan has click-to-call only. AI Assist is a further $9 to $49 per licence per month on top. Domestic US and Canada outbound is unlimited on every tier; each phone number beyond the one included still costs $6 a month.
How much does Aircall cost?
Aircall starts at $30 per user per month on its cheapest published tier, verified 2026-09-08. There is a 3-seat minimum. Inbound and internal calling is unlimited, and outbound calling within the US and Canada is unlimited on all three tiers. International outbound is not published and is quoted on request, and international bundles are sold separately.
Does Aircall have a free plan?
No. Aircall offers a 7-day free trial but no permanently free plan.
Can you bring your own Twilio account to Aircall?
No. Aircall provides the telephony itself, so minutes are billed inside the seat price rather than at wholesale. Sales dialers that do support bring-your-own-Twilio include DialSheet and Myphoner.
Who is Aircall best for?
Aircall is best for companies that need one phone system for the whole business, with light outbound on top. It is a poor fit for dedicated outbound teams, where the power dialer is too basic for the price.
Changelog (3 entries, last 2026-09-08)
  1. · Fact patrol, rotation slot 5. Aircall's pricing page renders prices again, so all four figures are confirmed against the vendor for the first time and no longer rest on third-party guides: $30 and $50 a licence annual, $40 and $70 monthly, three-licence minimum on both paid tiers, 25 on Custom. No price moved. Four corrections: pricingTransparency page_broken to published; the con about prices rendering as null was true on 2026-09-04 and is not true now, so it is replaced by the $6 charge for each phone number beyond the one included, read off the same page; the integration count moves from over 100 to over 250, as stated on the page; and the claim that Aircall meters outbound minutes on top was wrong for the US and Canada, where the feature table reads Unlimited on all three tiers, so minutesNote and whereItLoses are corrected. Sub-scores deliberately untouched: value and dialing both have inputs that moved in Aircall's favour today and a score should move under named-human review rather than inside an unattended run. Flagged in LEDGER.md for that review. (Fact patrol, rotation slot 5, read against the live vendor pricing page)
  2. · Total score is now computed from the five rubric sub-scores (was hand-typed 3.5; rubric gives 3.2). Sub-scores unchanged and awaiting named-human review. (Automated web-research pass (Claude, run by the publisher); human review pending)
  3. · Initial entry from a web-research pass against the vendor pricing page and dated third-party guides. (Automated web-research pass (Claude, run by the publisher); human review pending)

How to cite this page

Abhi Chawla. "Aircall review." MRR Nerds, 2026-09-08. https://www.mrrnerds.com/dialers/aircall. Accessed 2026-10-16.

The underlying vendor data is published at /data under CC BY 4.0. Cite the dataset for numbers, this page for the analysis.