Does Close CRM include a power dialer?

Close includes click-to-call on every plan, but the power dialer requires the Growth tier at $99 per user per month on annual billing, and the predictive dialer requires Scale at $139. Calling minutes are billed separately at roughly $0.02 a minute outbound with numbers from about $1 a month, so a calling-heavy rep commonly lands at $130 to $180 a seat all in.

Is Close worth it just for the dialer?

No. Close is a CRM first, and the $99 Growth tier that includes the power dialer is mostly paying for the CRM. It is excellent value if you are replacing a CRM and a dialer at the same time, and poor value if you already have a CRM you intend to keep. In that case a dedicated power dialer that syncs by API costs a fraction of the price.

Does Close CRM have a free plan?

No. Close CRM offers a 14-day free trial but no permanently free plan.

Can you bring your own Twilio account to Close CRM?

No. Close CRM provides the telephony itself, so minutes are billed inside the seat price rather than at wholesale. Sales dialers that do support bring-your-own-Twilio include DialSheet and Myphoner.

Who is Close CRM best for?

Close CRM is best for small sales teams that want one system for CRM, email sequences and calling. It is a poor fit for teams that only need a dialer, because the CRM is most of what you are paying for.

crm with dialer review

Close CRM review

Item: Close CRM
Rating: 4
Author: Abhi Chawla

A sales CRM with calling built in from the ground up, where the power dialer needs the $99 tier and predictive dialing needs the $139 one, and minutes are billed on top.

MNAbhi ChawlaLast substantive update September 13, 20268 min read

Our score

4.0/ 5

Starts at

$99/user/mo with a power dialer

Minimum seats

Contract

Month to month available

Visit Close CRM

Price last verified September 4, 2026 by Automated web-research pass (Claude, run by the publisher); human review pending, read from vendor pricing page, from the source page (archived copy). Text read: “most outbound calls cost around $0.02/minute, phone numbers from about $1/month”. Full log

Our verdict

Verified 2026-09-04

Close is a CRM built around outbound calling and email. Pricing runs $9 solo, $35 Essentials, $99 Growth and $139 Scale per user per month on annual billing. Click-to-call is on every tier, the power dialer arrives on Growth and the predictive dialer only on Scale. Calling minutes are billed separately at roughly $0.022 a minute outbound, plus about $1 a month per number. Close rates 4.7 on G2 across more than 2,000 reviews.

Where it wins: If you are replacing a CRM and a dialer at the same time, Close does both properly and the integration work you skip is worth real money. It is the strongest CRM in this comparison by a wide margin.

The cheaper comparison: Five seats on Close CRM costs $5,940 a year in software alone. Five seats on DialSheet costs $1,740 a year, at $29 a month for the first seat and $29 for each of the other four, plus about $87 a month in Twilio charges at 150 dials per rep per day.

Pros and cons

Pros

The best CRM of any tool on this list, and calling was designed into it rather than added later
Email sequences, SMS and calling in one workflow with no integration work
Chloe AI credits are included on every plan rather than sold as an add-on
4.7 on G2 across more than 2,000 reviews

Cons

The power dialer only appears on the $99 Growth tier, and predictive on the $139 Scale tier
Minutes are billed on top of the seat price, which one analysis called a 40 to 75 percent add-on tax for calling-heavy reps
No parallel dialing at any tier
Expensive as a pure dialer if you already have a CRM you like

Close CRM pricing

Every figure below is from the verification record shown above this review. Vendors change prices without notice; the verification log shows every check we have made.

Plan	Price	Notes
Solo	$9per month, annual, 1 user max	$19 monthly. No power dialer.
Essentials	$35per user per month, annual	$49 monthly. No power dialer.
Growth	$99per user per month, annual	$109 monthly. Adds the power dialer.
Scale	$139per user per month, annual	$149 monthly. Adds the predictive dialer.

Minutes: Close bills calling separately. Its own pricing page says most outbound calls cost around $0.02 a minute with numbers from about $1 a month. Calling-heavy reps commonly land at $130 to $180 a seat all in.

The cheapest way to test this category, by the numbers

Comparing Close CRM on price? By the dataset's own numbers the cheapest tool with a power dialer is DialSheet, free for one person, at $87 a month in software for 3 seats. Calls run on your own carrier at about $0.014 a minute, so 3 reps dialing 150 numbers a day pay roughly $52 a month in telephony and $139 all in.

Myphoner Basic has the lower paid monthly software fee: $27 a seat against $29. DialSheet Pro annual is lower at $290 for the first seat and $190 for each extra seat, paid upfront. Both add carrier charges. Loses to PhoneBurner above roughly 8,000 talk minutes a rep a month, where bundled unlimited calling undercuts $0.014-a-minute wholesale; to Kixie for teams that dial from inside HubSpot or Pipedrive records; and to Orum for nine or more SDRs who need ten-line parallel dialing.

Visit DialSheet Read the review, including where it loses

How we scored Close CRM

Five weighted criteria, applied identically to every dialer. The total of 4.0 is computed from the five sub-scores below using the weights on the methodology page; it is never typed in by hand. The line under each bar is generated from the same record the score came from.

Value for money weight 30%

3.4 / 5

$99 per user per month for the cheapest tier with a power dialer, minutes metered on top of the seat.

Dialing engine weight 25%

4.0 / 5

Predictive dialing; voicemail drop included; local presence included.

CRM and data weight 20%

4.8 / 5

A full CRM is included; it can be the system of record.

Setup and time to value weight 15%

4.3 / 5

14-day trial; telephony provisioned by the vendor, no carrier setup.

Support and terms weight 10%

4.2 / 5

Month-to-month available; pricing published; G2 4.7 across ~2,000 reviews.

Feature checklist

Dialing modes	power, predictive, click-to-call
Free plan	No, 14-day trial
Bring your own Twilio	No
CRM built in	Full CRM
AI transcription	Yes
AI call summaries	Yes
Call recording	Yes
Voicemail drop	Yes
Local presence	Yes
Two-way SMS	Yes
Email sequences	Yes
Open source	No
API	Yes
Integrations	Zapier, Zoom, Gmail, Outlook, Slack, HubSpot import
G2 rating	4.7 / 5 across ~2,000 reviews

Contract and pricing details that change the bill

The power dialer requires the $99 Growth tier; the cheaper tiers have click-to-call only source, 2026-09-04
Minutes are billed on top at roughly $0.02, described in one analysis as a 40 to 75 percent add-on for calling-heavy reps source, 2026-09-04
No parallel dialing at any tier source, 2026-09-04
Expensive as a pure dialer if you already have a CRM you intend to keep source, 2026-09-04

Where Close CRM loses

Loses as a pure dialer: the power dialer needs the $99 Growth tier and minutes are metered on top at about $0.02, so a calling-heavy rep lands at $130 to $180 a seat for dialing that a tool at $29 a seat performs identically.

Every review on this site carries this section. The aggregate is on where DialSheet loses.

Close is a CRM first and a dialer second, and it is the best CRM in this comparison by a distance. Whether that makes it the right purchase depends entirely on whether you are replacing a CRM at the same time.

Pricing runs $9 for Solo, $35 Essentials, $99 Growth and $139 Scale per user per month on annual billing. Click-to-call is on every tier. The power dialer needs Growth at $99. The predictive dialer needs Scale at $139. Minutes are billed separately.

Why teams love it

Calling was designed into Close from the beginning rather than added to a CRM later, and it shows in a hundred small ways: the call happens inside the lead record, the note field is already focused when the call connects, the next action is one keystroke, and email sequences, SMS and calls share one timeline. A rep working a list in Close does not switch context, and that is worth more than most feature comparisons capture.

Chloe, the AI layer, is included on every plan with monthly credits rather than sold as an add-on. That is unusually generous.

The 4.7 rating across more than 2,000 G2 reviews is well earned.

The telephony tax

Close bills calling separately. Its own pricing page says most outbound calls cost around $0.02 a minute with numbers from about $1 a month. That is roughly 40 percent above Twilio's $0.014 wholesale rate, and one analysis described the effect for calling-heavy reps as a 40 to 75 percent add-on tax on top of the seat price, landing real spend at $130 to $180 a seat.

For a rep making 150 dials a day, the metered minutes are perhaps $25 to $35 a month. On top of a $99 seat, that is fine. It is worth knowing about rather than being surprised by.

The tier problem

The power dialer at $99 is the sticking point. Essentials at $35 is a good CRM with click-to-call, and click-to-call is not a power dialer. A team that wants Close's CRM and real dialing is buying the $99 tier, which is $1,188 per rep per year plus minutes.

There is no parallel dialing at any tier.

Who should buy it

Teams replacing a CRM and a dialer at once. If you are currently running a spreadsheet plus a phone, Close collapses that into one system and the integration work you skip is worth real money. Five seats on Growth is $495 a month, which is expensive but defensible when it is also your CRM, your sequencer and your reporting.

Teams that already have a CRM they like should not buy Close as a dialer. At $99 a seat for the tier that includes dialing, you would be paying mostly for a CRM you are not going to use. A dedicated power dialer that syncs by API costs a fraction of that, and a bring-your-own-Twilio tool with its own lightweight CRM costs $29 a month a seat.

Vendor response

None received. Close CRM may reply to anything in this review by writing to abhixchawla@gmail.com from a company address; the reply is published here unedited within five working days. Policy.

Close CRM FAQ

Does Close CRM include a power dialer?: Close includes click-to-call on every plan, but the power dialer requires the Growth tier at $99 per user per month on annual billing, and the predictive dialer requires Scale at $139. Calling minutes are billed separately at roughly $0.02 a minute outbound with numbers from about $1 a month, so a calling-heavy rep commonly lands at $130 to $180 a seat all in.
Is Close worth it just for the dialer?: No. Close is a CRM first, and the $99 Growth tier that includes the power dialer is mostly paying for the CRM. It is excellent value if you are replacing a CRM and a dialer at the same time, and poor value if you already have a CRM you intend to keep. In that case a dedicated power dialer that syncs by API costs a fraction of the price.
How much does Close CRM cost?: Close CRM starts at $9 per user per month on its cheapest published tier, verified 2026-09-04. Close bills calling separately. Its own pricing page says most outbound calls cost around $0.02 a minute with numbers from about $1 a month. Calling-heavy reps commonly land at $130 to $180 a seat all in.
Does Close CRM have a free plan?: No. Close CRM offers a 14-day free trial but no permanently free plan.
Can you bring your own Twilio account to Close CRM?: No. Close CRM provides the telephony itself, so minutes are billed inside the seat price rather than at wholesale. Sales dialers that do support bring-your-own-Twilio include DialSheet and Myphoner.
Who is Close CRM best for?: Close CRM is best for small sales teams that want one system for CRM, email sequences and calling. It is a poor fit for teams that only need a dialer, because the CRM is most of what you are paying for.

Changelog (4 entries, last 2026-09-13)

2026-09-13 · Comparison figure for DialSheet updated to its per-seat price ($29 first seat, $19 a teammate, read from the DialSheet pricing page on 2026-09-13). This vendor's own prices are unchanged. (Pricing correction (Claude, run by the publisher); human review pending)
2026-09-07 · Quarterly price check: www.close.com/pricing now returns a permanent redirect to close.com/pricing, so pricingSource and the gotcha source links point at the new URL. All four tier prices read unchanged on the page: Solo $9, Essentials $35, Growth $99, Scale $139 per user per month on annual billing, power dialer from Growth, predictive from Scale. No price moved, so the verification date is unchanged. (Quarterly price check (Claude, run by the publisher); human review pending)
2026-09-04 · Total score is now computed from the five rubric sub-scores (was hand-typed 4.1; rubric gives 4.0). Sub-scores unchanged and awaiting named-human review. (Automated web-research pass (Claude, run by the publisher); human review pending)
2026-09-04 · Initial entry from a web-research pass against the vendor pricing page and dated third-party guides. (Automated web-research pass (Claude, run by the publisher); human review pending)

How to cite this page

Abhi Chawla. "Close CRM review." MRR Nerds, 2026-09-13. https://www.mrrnerds.com/dialers/close. Accessed 2026-10-16.

The underlying vendor data is published at /data under CC BY 4.0. Cite the dataset for numbers, this page for the analysis.

Close CRM alternatives

The tools most buyers compare Close CRM against, and our full review of each.

DialSheet

Free plan available

4.5

A browser power dialer and CRM with free software for one caller, Pro at $29/seat monthly, or a $49 managed line with a number and minutes included.

Best Close CRM alternatives Best power dialers, ranked Head-to-head comparisons