voip phone review
Dialpad Sell review
An AI-first business phone platform whose sales tier adds a power dialer at $95 a seat, strong on real-time transcription and weak on outbound depth.
Pros and cons
Pros
- Real-time transcription and Ai Recaps are genuinely best in class
- Real-Time Assist cards surface battle cards during the call
- AI scorecards for coaching without a separate conversation intelligence purchase
Cons
- The power dialer needs the $95 Advanced tier and is basic at that price
- Dialpad's own pricing page no longer renders the Sell tiers
- 4.2 on Capterra with connectivity and dialer issues the leading complaints
- No parallel dialing at any tier
Dialpad Sell pricing
Verified against the vendor's own pricing page on 2026-09-04. Vendors change prices; confirm before you buy.
| Plan | Price | Notes |
|---|---|---|
| Essentials | $39per user per month, annual | $49 monthly. No power dialer. |
| Advanced | $95per user per month, annual | $110 monthly. Adds power dialer and call campaigns. |
| Premium | $150per user per month, annual | $170 monthly. |
Minutes: Unlimited US and Canada calling per Dialpad's UCaaS norms. Not separately confirmed for the Sell tier.
How we scored Dialpad Sell
Five weighted criteria, applied identically to every dialer we review. The rubric is published on our methodology page.
Value for money
3.2 / 5
Total cost of ownership including telephony, against what you get
Dialing engine
3.4 / 5
Speed between calls, line count, answering-machine detection, dispositions
CRM and data
2.5 / 5
Whether it can be your system of record or needs one behind it
Setup and time to value
4.2 / 5
How long from signing up to a rep making calls
Support and terms
3.5 / 5
Contract flexibility, pricing transparency, support channels
Feature checklist
| Dialing modes | power, click-to-call, progressive |
| Free plan | No, 14-day trial |
| Bring your own Twilio | No |
| CRM built in | No, integrates only |
| AI transcription | Yes |
| AI call summaries | Yes |
| Call recording | Yes |
| Voicemail drop | Higher tier only |
| Local presence | Limited |
| Two-way SMS | Yes |
| Email sequences | No |
| Open source | No |
| API | Yes |
| Integrations | Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace |
| G2 rating | 4.4 / 5 across ~4,168 reviews |
Full review
Dialpad Sell is an AI communications platform that happens to include a power dialer, and the AI is the reason to buy it.
Third-party pricing guides updated in August 2026 list Essentials at $39, Advanced at $95 and Premium at $150 per user per month on annual billing. Dialpad's own pricing page no longer renders the Sell tiers. The power dialer and call campaigns arrive on Advanced at $95.
The transcription is the product
Dialpad's real-time transcription is the best in this comparison, including against tools that cost three times as much. It is accurate, it is genuinely real time rather than near-real-time, and the Ai Recaps that follow a call are usable without editing.
Real-Time Assist cards are the feature that follows from that. When a prospect says a trigger phrase, the relevant battle card appears on the rep's screen mid-sentence. For a team with a complex product and new reps, that is worth more than a faster dialer.
AI scorecards give you coaching analytics without buying a separate conversation intelligence product, which at Gong or Chorus prices is a meaningful saving.
The dialer is not the product
The power dialer on Advanced is basic. Single line, no dispositions worth the name, no parallel dialing at any tier. A rep dialing 200 numbers a day will find it slower than a purpose-built power dialer, and at $95 a seat that is a hard trade.
Dialpad Sell rates 4.2 on Capterra across 562 reviews, with connectivity issues, dialer issues and delayed support the leading complaint themes. The connectivity complaints are the ones to test during a trial.
The comparison
Against Aircall, Dialpad wins on AI and loses on integration count.
Against JustCall Pro Plus at $89, which also has an AI notetaker and agent assist, Dialpad's transcription is better and JustCall's dialer and SMS are better. That is a genuine coin flip and most teams should trial both.
Against a dedicated dialer, the framing is straightforward: Dialpad is what you buy when call quality analysis matters more than call quantity. If the constraint on your revenue is that reps say the wrong thing, Dialpad helps. If the constraint is that reps do not make enough calls, buy a power dialer and spend the difference on a recording tool.
Dialpad Sell FAQ
- Does Dialpad have a power dialer?
- Yes, on the Advanced tier of Dialpad Sell, listed by third-party guides at $95 per user per month on annual billing as of August 2026. It is a single-line power dialer with no parallel dialing at any tier. Dialpad's strength is its real-time AI transcription and Real-Time Assist cards rather than dialing throughput.
- How much does Dialpad Sell cost?
- Dialpad Sell starts at $39 per user per month on its cheapest published tier, verified 2026-09-04. Unlimited US and Canada calling per Dialpad's UCaaS norms. Not separately confirmed for the Sell tier.
- Does Dialpad Sell have a free plan?
- No. Dialpad Sell offers a 14-day free trial but no permanently free plan.
- Can you bring your own Twilio account to Dialpad Sell?
- No. Dialpad Sell provides the telephony itself, so minutes are billed inside the seat price rather than at wholesale. Sales dialers that do support bring-your-own-Twilio include DialSheet and Myphoner.
- Who is Dialpad Sell best for?
- Dialpad Sell is best for teams that want AI transcription and coaching in a phone system rather than a dedicated dialer. It is a poor fit for high-volume outbound, where the power dialer is not the point of the product.
Dialpad Sell alternatives
The tools most buyers compare Dialpad Sell against, and our full review of each.
DialSheet
Free plan available
A browser power dialer and CRM with a genuinely free forever plan, that runs on your own Twilio account so you pay wholesale for minutes instead of a marked-up seat price.
Aircall
From $30/user/mo
A polished business phone system with a power dialer bolted on at the higher tier, better as a company phone system than as an outbound sales tool.
JustCall
From $29/user/mo
A well-priced business phone and dialer with over a hundred integrations, where the power dialer starts at the $49 tier and predictive dialing needs the enterprise suite.
CloudTalk
From $21/user/mo
A European call centre platform that supports bring-your-own-carrier and sells its power and parallel dialers as add-ons on top of the seat price.
RingCentral
From $65/user/mo
An enterprise phone system with no outbound dialer on any RingEX tier; dialing requires the RingCX contact centre at $65 an agent.