voip phone review

Dialpad Sell review

An AI-first business phone platform whose sales tier adds a power dialer at $95 a seat, strong on real-time transcription and weak on outbound depth.

MNAbhi ChawlaLast substantive update 8 min read

Our score

3.3/ 5

Starts at

$95/user/mo with a power dialer

Minimum seats

1

Contract

Month to month available

Price last verified by Daily fact patrol (Claude, run by the publisher); human review pending, third-party estimate (nextiva.com (2026-08-24), cloudtalk.io), from the source page (archived copy). Text read: “Conversation-based pricing”. Full log

Pros and cons

Pros

  • Real-time transcription and Ai Recaps are best in class
  • Real-Time Assist cards surface battle cards during the call
  • AI scorecards for coaching without a separate conversation intelligence purchase

Cons

  • The power dialer needs the $95 Advanced tier and is basic at that price
  • Dialpad publishes no per-seat price anywhere: the pricing page sells AI agents on conversation-based pricing
  • 4.2 on Capterra with connectivity and dialer issues the leading complaints
  • No parallel dialing at any tier

Dialpad Sell pricing

Every figure below is from the verification record shown above this review. Vendors change prices without notice; the verification log shows every check we have made.

PlanPriceNotes
Essentials$39per user per month, annual$49 monthly. No power dialer.
Advanced$95per user per month, annual$110 monthly. Adds power dialer and call campaigns.
Premium$150per user per month, annual$170 monthly.

Minutes: Unlimited US and Canada calling per Dialpad's UCaaS norms. Not separately confirmed for the Sell tier.

How we scored Dialpad Sell

Five weighted criteria, applied identically to every dialer. The total of 3.3 is computed from the five sub-scores below using the weights on the methodology page; it is never typed in by hand. The line under each bar is generated from the same record the score came from.

Value for money weight 30%

3.2 / 5

$95 per user per month for the cheapest tier with a power dialer, minutes bundled in the seat price.

Dialing engine weight 25%

3.4 / 5

Single-line power dialing; voicemail drop on a higher tier; local presence limited.

CRM and data weight 20%

2.5 / 5

No CRM; integrates with one you already pay for.

Setup and time to value weight 15%

4.2 / 5

14-day trial; telephony provisioned by the vendor, no carrier setup.

Support and terms weight 10%

3.5 / 5

Month-to-month available; pricing removed during 2026; G2 4.4 across ~4,168 reviews.

Feature checklist

Dialing modespower, click-to-call, progressive
Free planNo, 14-day trial
Bring your own TwilioNo
CRM built inNo, integrates only
AI transcriptionYes
AI call summariesYes
Call recordingYes
Voicemail dropHigher tier only
Local presenceLimited
Two-way SMSYes
Email sequencesNo
Open sourceNo
APIYes
IntegrationsSalesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace
G2 rating4.4 / 5 across ~4,168 reviews

Contract and pricing details that change the bill

  • The power dialer needs the $95 Advanced tier and is basic at that price source, 2026-09-04
  • Dialpad publishes no per-seat price at all: dialpad.com/pricing now sells AI agents on conversation-based pricing and names no seat figure, and dialpad.com/sell redirects to a product page with a Talk to sales button source, 2026-09-04
  • 4.2 on Capterra, with connectivity and dialer issues the leading complaints source, 2026-09-04
  • No parallel dialing at any tier source, 2026-09-04

Where Dialpad Sell loses

Loses to JustCall Pro Plus for outbound: both offer AI notes at $89 to $95, but JustCall's dialer and SMS are stronger and Dialpad has no parallel dialing at any tier.

Every review on this site carries this section. The aggregate is on where DialSheet loses.

Full review

Dialpad Sell is an AI communications platform that happens to include a power dialer, and the AI is the reason to buy it.

Third-party pricing guides updated in August 2026 list Essentials at $39, Advanced at $95 and Premium at $150 per user per month on annual billing. Dialpad publishes none of those figures itself. Read on 2026-09-17, dialpad.com/sell redirects to a product page carrying no price and a Talk to sales button, and dialpad.com/pricing has been rebuilt around Dialpad AI Agents sold on conversation-based pricing, with no per-seat figure for any plan. The power dialer and call campaigns arrive on Advanced at $95, on the August figures, which nobody has been able to check against Dialpad since.

The transcription is the product

Dialpad's real-time transcription is the best in this comparison, including against tools that cost three times as much. It is accurate, it is real time rather than near-real-time, and the Ai Recaps that follow a call are usable without editing.

Real-Time Assist cards are the feature that follows from that. When a prospect says a trigger phrase, the relevant battle card appears on the rep's screen mid-sentence. For a team with a complex product and new reps, that is worth more than a faster dialer.

AI scorecards give you coaching analytics without buying a separate conversation intelligence product, which at Gong or Chorus prices is a meaningful saving.

The dialer is not the product

The power dialer on Advanced is basic. Single line, no dispositions worth the name, no parallel dialing at any tier. A rep dialing 200 numbers a day will find it slower than a purpose-built power dialer, and at $95 a seat that is a hard trade.

Dialpad Sell rates 4.2 on Capterra across 562 reviews, with connectivity issues, dialer issues and delayed support the leading complaint themes. The connectivity complaints are the ones to test during a trial.

The comparison

Against Aircall, Dialpad wins on AI and loses on integration count.

Against JustCall Pro Plus at $89, which also has an AI notetaker and agent assist, Dialpad's transcription is better and JustCall's dialer and SMS are better. That is a genuine coin flip and most teams should trial both.

Against a dedicated dialer, the framing is straightforward: Dialpad is what you buy when call quality analysis matters more than call quantity. If the constraint on your revenue is that reps say the wrong thing, Dialpad helps. If the constraint is that reps do not make enough calls, buy a power dialer and spend the difference on a recording tool.


Vendor response

None received. Dialpad Sell may reply to anything in this review by writing to abhixchawla@gmail.com from a company address; the reply is published here unedited within five working days. Policy.

Dialpad Sell FAQ

Does Dialpad have a power dialer?
Yes, on the Advanced tier of Dialpad Sell, listed by third-party guides at $95 per user per month on annual billing as of August 2026. It is a single-line power dialer with no parallel dialing at any tier. Dialpad's strength is its real-time AI transcription and Real-Time Assist cards rather than dialing throughput.
How much does Dialpad Sell cost?
Dialpad Sell starts at $39 per user per month on its cheapest published tier, verified 2026-09-17. Unlimited US and Canada calling per Dialpad's UCaaS norms. Not separately confirmed for the Sell tier.
Does Dialpad Sell have a free plan?
No. Dialpad Sell offers a 14-day free trial but no permanently free plan.
Can you bring your own Twilio account to Dialpad Sell?
No. Dialpad Sell provides the telephony itself, so minutes are billed inside the seat price rather than at wholesale. Sales dialers that do support bring-your-own-Twilio include DialSheet and Myphoner.
Who is Dialpad Sell best for?
Dialpad Sell is best for teams that want AI transcription and coaching in a phone system rather than a dedicated dialer. It is a poor fit for high-volume outbound, where the power dialer is not the point of the product.
Changelog (3 entries, last 2026-09-17)
  1. · Fact patrol, rotation slot 15. Dialpad now publishes no per-seat price anywhere. dialpad.com/sell 301s to dialpad.com/ai-sales, a product page with no figure and a Talk to sales button, and dialpad.com/pricing has been rebuilt around Dialpad AI Agents sold on conversation-based pricing, with no seat price for Essentials, Advanced or Premium and no tier table at all. pricingTransparency moves from page_broken to removed_during_2026: the page renders correctly and the prices have been withdrawn, which is the same state Kixie is in. pricingSource repointed from the dead /sell/ URL to /pricing/, and the four gotcha links repointed. The $39, $95 and $150 figures stay as August 2026 third-party estimates and are labelled as unconfirmed since. No price moved and no sub-score was touched. (Daily fact patrol (Claude, run by the publisher); human review pending)
  2. · Total score is now computed from the five rubric sub-scores (was hand-typed 3.6; rubric gives 3.3). Sub-scores unchanged and awaiting named-human review. (Automated web-research pass (Claude, run by the publisher); human review pending)
  3. · Initial entry from a web-research pass against the vendor pricing page and dated third-party guides. (Automated web-research pass (Claude, run by the publisher); human review pending)

How to cite this page

Abhi Chawla. "Dialpad Sell review." MRR Nerds, 2026-09-17. https://www.mrrnerds.com/dialers/dialpad. Accessed 2026-10-16.

The underlying vendor data is published at /data under CC BY 4.0. Cite the dataset for numbers, this page for the analysis.